Grapevine Pool Service

This is a follow up to the 5 star review, I gave Patriot Pool, about 3 weeks ago. As I mentioned you had some problems because the service technician that was doing my pool abruptly left the company. You ended up sending Tyler out. Tyler is one of your supervisors and he assured me that he would continue to service my pool until they hired and train a new technician. Tyler has done an outstanding job, the pool looks great and he has removed all the calcium buildup on the tiles. It looks so much better. It was the first thing our friend noticed we they returned to the Villages after being gone for a month. The last pool service I used said there wasn't anything they could do about it - but Tyler fixed it. 5 star review goes out to Patriot Pool and Spa. I'm a new customer and after just a few weeks of service the technician that was cleaning my pool stopped working for the company and there was some confusion on the cleaning schedule etc. They sent out the supervisor, Tyler, and he worked very hard making everything right. He said he would be doing the cleaning until they hired someone and then would be with him until he was ready to be on his own. He was also able to clean up the calcium marks by the by the 2 waterfalls in just two visits. The previous service company said that there was nothing they could do. I also needed a new pump and Tyler helped me get the price down and the pump was installed that day. I only wish I could keep Tyler every week. Nick install the pump and he was very polite and efficient. He answered all my questions and didn't rush me at all. When I offered him a tip he said it wasn't necessary. That makes a statement right there because most service people kinda stand around expecting a tip. Again, thanks Patriot Pool & Spa, Tyler and Nick for making everything right!!!

Excellent service. Polite, Thorough, On time. Hi quality experience for me and so glad I decided to use Partiot Pool for the install of my salt system.

Tyler does a great job cleaning the pool and keeping me updated on all the pool issues.

We are extremely happy with Patriot Pool and Spa. Edward does an awesome job of keeping the pool clean. The staff in the office keeps us up to date on any concerns or issues that arise. The technicians that have been sent out to do repairs have been very professional and informative.

Very knowledgeable and patient with explaining what needed work. Very friendly and prompt with text messages and verbally communicating arrival times . Thanks Patrick snd Patriot pools

Tyler is amazing. He is considerate & always asks if I have any concerns. Our pool is always clean & sparkling.